Alarm Monitoring

direct link logo

Tragedy can strike when you least expect it so it’s important to be prepared. Direct Link delivers the service and safety when you need it the most. Take advantage of the greatest alarm monitoring service in the City with emergency response by the West U Police, Fire, and EMS departments.

West University Place Direct Link Advantages:

  • Exclusively for West U Residents
  • Eliminates the middleman, providing industry leading response time
  • No contracts
  • Convenient billing on utility statement starting at $35/mo.
  • Available Mobile App with Video Capabilities (additional fees apply)
  • Yard sign and window decals are available to subscribers

To sign up for Direct Link monitoring service:

1) Contact an alarm technician to connect your system to Direct Link. Technicians outside of the approved vendors list MUST contact the Direct Link Coordinator prior to service.
View Approved Direct Link Installation Companies (PDF)

2) Click the Sign up for Direct Link button below and complete the application. Completion of this application is required to finalize set up and begin monitoring

3) A confirmation email will be sent once the activation process is completed by the Direct Link Coordinator. An alarm permit is generated with activation.  

Non Direct Link Alarms: 

To comply with City Ordinance (Chapter 26- Electricity and Alarm Systems Sec. 26-189) residents and business owners are REQUIRED to have an alarm permit on file for all active alarms.

1) Click the Alarm Permit Registration button below and complete the application.

2)  A confirmation email will be sent once the activation process is completed by the  Direct Link Coordinator.

Number of Non-Valid Alarms Fee
1st, 2nd, and 3rd Alarms No Fee
4th and 5th Alarms $50
6th and 7th Alarms $75
8th Alarm or More $100 or Greater 
Fire or Medical False Alarm Fees $175

These fees are for a 12-month period starting on January 1.