If you receive an unusually large water bill, you can contact the city: email, calling 713-662-5824, or by visiting the Utility Customer Service window inside City Hall.
If you have a large bill due to a leak, complete the Leak Adjustment Form and provide the original repair bill. The city will absorb 50% of the difference between the high bill and your average bill. The city will adjust up to 6 bills of high consumption due to a leak.
For an unusually large bill not due to a leak, complete the Unusually Large Bill Form, and in most cases, the city will adjust to 160% of your average bill.
Pools refilled with metered water within the last 90 days are eligible for a sewer adjustment based on the number of gallons used during the time it took to refill the pool. Swimming Pool Adjustment Form.
Only one type of adjustment can be made in a 12-month period. The adjustment will appear on your next bill.