If you feel your bill is higher than normal, per city ordinances, Sec. 86-37 & 38, residents are allowed to apply for adjustments on their utility bills. We offer three (3) types of adjustments, but only one (1) type of adjustment can be made in a twelve (12) month period. Most adjustments will appear on your next bill after the high consumption month has been billed.
1.Leak Adjustment. A user may request an adjustment on of a utility bill because of a loss of water through a defect in the user’s water system. The adjustment may be made for a period not to exceed six (6) consecutive monthly billing periods preceding the filing of a written application on the Leak Adjustment Form (PDF). No adjustment will be authorized until the leak in the system is repaired. The adjustment will be calculated using average water usage, which will be the last twelve (12) months prior to the leak, plus one‐half of the actual usage in excess of the average for the billing periods(s) to be adjusted. The city will absorb 50% of the difference between the high bill and your average bill.
2. Unusually Large Bill Adjustment. If you have a bill greater than 160% of your average water usage, a user may apply for an unusually large bill adjustment for water and sewer services. The reason for the adjustment must not be a leak, new equipment or new facilities that use water. If these conditions are met, the user’s water and sewer bill may be recalculated using 160% of average water usage. We can only adjust using one (1) month out of the last six (6) consecutive monthly billing periods preceding the filing of a written application on the Unusually Large Bill Adjustment Form (PDF). That means if there is more than one (1) month of billing that is of concern, we can only adjust using the largest month of the last six (6) consecutive billed months. The adjustment will be calculated using average water usage, which will be the last twelve (12) months.
3. Pool Refills. Pools refilled with metered water within the last 90 days are eligible for a sewer adjustment based on the number of gallons used during the time it took to refill the pool. Swimming Pool Adjustment Form (PDF).
If you incur a late fee, per city ordinance, Sec. 86-34 (b), residents are allowed to submit a written request to have the late fee waived once every two years. Please fill out our form, Late Fee Waiver Form (PDF), and submit it to Billing Help to request paperless statements and the Utility Department can make that change for you.