Utilities & Billing

The responsibilities of the Utility Billing Office include creating new accounts, terminating services, customer inquiries and processing bills monthly.  

Active account holders monthly bill may include services for water, sewer, and solid waste.  Other services that may also be included are, direct link alarm monitoring and/or alarm registration, false alarm fees, and special collection fees.

Paperless Statements

Go Green & Go Paperless! If you already have an account through Citizen Access, sign up for our Paperless Statements (PDF) option, or send an email to Billing Help to request paperless statements and the Utility Department can make that change for you. Don't have a Citizen Access account? You can get one through the Citizen Access page.

Starting/Stopping Services

The city of West University Place does not transfer utility services. Each renter/owner is responsible for connecting and terminating their own utility service. Click to stop or start service.

Pay Online

Pay utility bills through our online billing service either on a one-time or recurring basis.  Residents may also utilize this site to view statements at any time without ever making an online payment. There is no charge for this service. 

Water Usage

Track your water usage (consumption) for your account through Customer Connect.

Fees & Rates

Review a list of fees associated with setting up utilities, as well as the current rates for utility services.

Payment Methods

The city accepts multiple payment methods, including cash, checks, credit cards, money orders or automatic drafts in payment of utility services.
Online payments can be made by credit card 

Senior & Disabled Residents Solid Waste Service

The city reduces the cost of solid waste pick-up for customers who are over 65 or disabled. Click here for more info.

Disconnection of Service for Failure to Pay

Click here to see what happens in the event of a disconnection for failure to pay and how to prevent one from happening.

More Information

For more information please visit our Frequently Asked Questions or call 713.662.5824.

Contact Us

  1. Francis Ellis

    Utility Billing Tech
    Contact Francis Ellis

    Utility Billing

    3800 University Boulevard
    West University Place, TX 77005
    Email Billing Help

    Phone: 713.662.5824
    Fax: 713.662.5804


    Office Hours: Monday - Friday
    (Except holidays)
    7:30 a.m. - 5:30 p.m.

    Staff Directory