Utilities & Billing


While we enjoy the one on one interaction with our customers wanting to pay their utility bills in person, we feel that it is necessary to stop accepting utility payments in person for the duration of the COVID-19 pandemic.

Effective Monday April 6, 2020, utility payments will only be accepted electronically, via the mail or placed in our utility payment drop box located on Amherst Street behind City Hall and the Fire Station.

For information to pay your bill online, visit our online payment portal at Pay Utility Bill Online.  If you have any questions, it is best to email us at billinghelp@westutx.gov  or you can reach us by phone at 713.662.5824.

We apologize for any inconvenience and look forward to the time when we can see those familiar faces.

Thank you - The West University Place Utility Billing Department


Utility Billing Customers

At the City of West U, the health and well-being of our customers, residents and employees is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers as the situation evolves.

For those customers that routinely pay a utility bill in person, we strongly encourage you to use various other options available when making a payment on your West U Utility Account. You can mail in the payment, utilize our City drop box which is located on Amherst St. next to the USPS mailbox near the fire department, or pay via our online payment portal at Pay Utility Bill Online.

If you have any questions you can reach us by phone at 713.662.5824 or email at billinghelp@westutx.gov


West University Place Billing Department

Utility Billing

The responsibilities of the Utility Billing Office include creating new accounts, terminating services, customer inquiries and processing bills monthly.  

Active account holders monthly bill may include services for water, sewer, and solid waste.  Other services that may also be included are, direct link alarm monitoring and/or alarm registration, false alarm fees, and special collection fees.

Paperless Statements

Go Green & Go Paperless! If you already have an account through our online payments website, Point & Pay, you can sign up there for paperless statements.  Don't have a Point & Pay account? You can get one through the Point & Pay Portal.  You can also send an email to Billing Help to request paperless statements and the Utility Department can make that change for you.

Starting/Stopping Services

The city of West University Place does not transfer utility services. Each renter/owner is responsible for connecting and terminating their own utility service. Click to stop or start service.

Pay Online

Pay utility bills through our online billing service either on a one-time or recurring basis.  Residents may also utilize this site to view statements at any time without ever making an online payment. There is no charge for this service. 

Water Usage

Track your water usage (consumption) for your account through Customer Connect.

Fees & Rates

Review a list of fees associated with setting up utilities, as well as the current rates for utility services.

Payment Methods

The city accepts multiple payment methods, including cash, checks, credit cards, money orders or automatic drafts in payment of utility services. To pay online visit our online payment portal.

Senior & Disabled Residents Solid Waste Service

The city reduces the cost of solid waste pick-up for customers who are over 65 or disabled. Click here for more info.

Disconnection of Service for Failure to Pay

Click here to see what happens in the event of a disconnection for failure to pay and how to prevent one from happening.

More Information

For more information please visit our Frequently Asked Questions or call 713.662.5824.

Contact Us

  1. Charleta Johnson

    Utility Billing Tech
    Contact Charleta Johnson

    Utility Billing

    3800 University Boulevard
    West University Place, TX 77005
    Email Billing Help

    Phone: 713.662.5824
    Fax: 713.662.5804

    Office Hours: Monday - Friday
    (Except holidays)
    7:30 a.m. - 5:30 p.m.

    Staff Directory