Defects in the user's water system. A user may request a correction of a utility bill because of a loss of water through a defect in the user's water system. The adjustment may be made for a period not to exceed six consecutive monthly billing periods preceding the filing of a written application on a form furnished by the city. No adjustment will be authorized until the leak in the system is repaired. The adjustment will be calculated using average water usage plus one-half of the actual usage for the billing period(s) to be adjusted.
The adjustment will be calculated using average water usage, which will be the last (12) months prior to the leak, but not less than (3) months, plus one‐half of the actual usage in excess of the average for the billing periods(s) to be adjusted. The city will absorb 50% of the difference between the high bill and your average bill. We will only look at the last (6) consecutive months that have already been billed from the time you submit the adjustment request.
To request this adjustment, complete and submit this form. If you have a repair receipt, please attach a copy of and make a brief description on how it was repaired.
City, state, and zip not required
This will be the months you are requesting the adjustment for. Remember we will only look at the last (6) consecutive months that have already been billed from the time you submit the adjustment request.
EXAMPLES: Hired a plumber or I repaired the leak myself with changing out the flapper.
EXAMPLES: Plumber receipt or if you repaired the leak yourself and had to buy parts, then upload the stores receipt.
I am requesting a reduction in the utility bill(s) from the City of West University because of a defect experienced at the property above.
Please check all of the below:
By typing your name into this field, you understand that the information given above will be used in processing your adjustment request. You are also agreeing that the information given to the City is correct.
This field is not part of the form submission.
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