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Starting City Utility Services - RESIDENCE

  1. Welcome to the City of West University Place! To start your utility services, please complete the online form below and submit during business hours, and no later than 4 p.m. the day before you want services to start.
  2. ** ALL ACCOUNTS WILL BE BILLED A NON-REFUNDABLE $50 CONNECTION FEE ON THEIR FIRST BILL **

  3. PLEASE NOTE:
    Water service connections can only be completed during the week, Monday - Friday. The City is unable to start water service on the weekends or on holidays. Water services are normally turned on during the morning between 6 a.m. - 9 a.m.
  4. You do not need to enter the city, state, or zip code
  5. Contact Information:
  6. How you want the name to appear on the statement
  7. Is this a cell or home phone #?*
  8. Is this a cell or home phone #?
  9. Are you a previous or current West U resident?*
    Meaning, have you ever paid a utility bill in West U before?
  10. You do not need to enter the city, state, or zip code.
  11. Only need to fill this out if the mailing address will be different than the service address. Please include the city, state, and zip code.
  12. Will You Be:*
    *RENTERS: A $200 deposit is due BEFORE services are scheduled to start. The deposit will be applied to your FINAL bill when you terminate services.
  13. Paperless Statements?*
    West U wants to be GREEN! Please consider receiving your utility statement by email.
  14. Required Identification:*
    Please email a copy of your driver's license or passport to billinghelp@westutx.gov or fax it to 713.662.5804. Keep in mind if you are 65 or older you will receive a discount on your solid waste charges.
  15. Required Documents:*
    We require the first page of either your contract, for an owner, or a lease agreement, for a renter.
  16. Once your request has been received and processed by the utility billing staff, they will send you a Welcome Email regarding information about the city!
  17. Email:
  18. Fax:
    713.662.5804
  19. Utility Billing Phone #:
    713.662.5824
  20. Leave This Blank:

  21. This field is not part of the form submission.