West U does not offer electronic transfers for utility payments. If you use your bank bill-paying program, the bank then cuts a paper check and mails it to us. Depending on the lead time you allow for payment, that could result in late charges for your account even though it shows the money was taken days earlier. We post payments to your account and deposit payments the day they are received. It is not the date that it is removed from your account that determines your late fees; it is the date we receive your payment.