Why do you cut off residential water? What about families with older adults or children?

West U does not shut off water without ample notice to the home in question. By the time you get your monthly statement, you are paying for water consumed two and one-half months before. We bill a month in arrears for utilities . 

EXAMPLE: You move into your home in West U on June 1. On June 30 your meter is read and the data is uploaded. Following calculations, the bill is sent to the billing service which bills you on July 24. By the time your bill is due on August 13, you are paying for services that began approximately two and one-half months before. How many other companies allow you to do that? Your rent/mortgage is due when you move in; your grocery bill is due when you get to the register; your restaurant bill is due at the end of the meal; and the Astros require you to pay for tickets before you watch them play. If you find that you can not pay your current utility bill, contact Utility Billing to discuss the situation. Payment plans are available if needed, with conditions. 

Show All Answers

1. What utilities does West University Place provide?
2. How do I set up my utility service?
3. How do I terminate my utility service when I move?
4. How do I set up automatic payments?
5. What is the link to pay online by credit card?
6. How do I pay/view my utility bill on-line?
7. Does West U really read the water meters each month or is it estimated?
8. Will I get my adjustment on the bill I have in hand now? Do I have to pay this bill or can I wait for the adjustment?
9. Why is my bill so high? Could the City have a leak under the street that is impacting me?
10. Can I see what my bill is online?
11. Can you explain the time factor in the utility billing process?
12. Do you waive the late fees if I didn't receive my bill?
13. Can you waive late fees for customers with good payment history?
14. I got a late fee on my account but my check shows I paid it before the due date.
15. What are some of the things that could cause me a problem with my utility account or cause me to have late fees?
16. Why do you cut off residential water? What about families with older adults or children?
17. What happens if I need to enter into a payment plan?
18. I pay using my bank's bill-paying program. Is that an electronic transfer that is credited on the same day as my bank takes the money from my account?
19. What kind of information do we need to provide to maintain current customer records?
20. What do I do before, during and after a delinquent termination of service?
21. What discounts do I get on my water bill when I turn 65?
22. If I have had an account in West U for years, you have my information ---right?
23. What is the ordinance about utility payments?
24. So you have missed your utility payment? What should you expect to happen?