West U does not shut off water without ample notice to the home in question. By the time you get your monthly statement, you are paying for water consumed two and one-half months before. We bill a month in arrears for utilities .
EXAMPLE: You move into your home in West U on June 1. On June 30 your meter is read and the data is uploaded. Following calculations, the bill is sent to the billing service which bills you on July 24. By the time your bill is due on August 13, you are paying for services that began approximately two and one-half months before. How many other companies allow you to do that? Your rent/mortgage is due when you move in; your grocery bill is due when you get to the register; your restaurant bill is due at the end of the meal; and the Astros require you to pay for tickets before you watch them play. If you find that you can not pay your current utility bill, contact Utility Billing to discuss the situation. Payment plans are available if needed, with conditions.