Our billing service mails all statements out at the same time. Once they go into the postal service, we have no control of the statement. We know that the postal service has changed procedures in West U; they are running longer routes with fewer carriers. The City has experienced some disruptions in our mail delivery just as residents have. However, we cannot be responsible for you not receiving your mail at your home. We can advise you that your bill will go in the mail approximately the 20th-25th of the month and will be due by the third Wednesday of the following month. If you have not received your bill by the first day of any given month, you should call the utility department. City Council passed Ordinance 1969 on February 25, 2013, which allows the late fee to be waived by approval of the City Manager and Finance Director under certain conditions. Any approved waiver will be applied to the following month’s utility statement.
To request the waiving of a late fee, the user must:
•Make written request within 30 days of the delinquent notice to email@example.com;
•Have not received a waiver for late fees within the preceding 24-month period.