Update March 1 3:10 p.m. - Dear Recurring Bill Payment Customer,
We wanted to provide a update on the recent issue that affected our customers set up on recurring (auto-pay) payments, where your February 2023 statements did not reflect your payment and showed a balance owing. This issue did not affect those customers who paid their bills manually or did a one-time payment through the City’s online bill payment center.
This issue has been resolved and your accounts now reflect the payments sent through the February 15th recurring payment process. Please be aware that you will not be receiving an updated bill reflecting this payment, but your online accounts will reflect the payment and show the updated balance. We encourage our recurring payment customers to log in to their online account and review your current balance. If you have questions, please contact utility billing at (713) 662-5824 or billinghelp@westutx.gov.
This issue will not affect your next recurring payment since it will only pay the amount due. You do not need to make any changes or update to your recurring bill pay settings.
Once again, we apologize for the inconvenience and appreciate your patience as we resolved this issue.
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Posted February 28 5:45 p.m. - We are aware that your February recurring payment is showing an unpaid balance on your utility bill. Please be assured your past due balance is paid and that no action is needed from residents that made an automatic payment. We are working diligently to bring all accounts affected current. We apologize for any inconvenience this may cause and appreciate your patience as we work to correct all accounts.