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1. Does the installation take place inside or outside my home?

The installation will take place outside and will not require anyone entering your home.

2. What is happening on my property?

The city contracted with Aqua Metric and Utiliuse to install automatic meter readings in West U. Utiliuse employees will visit each West University home during a 6 month period beginning September 9, 2014. Every employee will have an Utiliuse identification badge and uniform.

3. Do I need to be home for the installation?

The installation does not require residents to be at their property. Utiliuse employees will knock on doors to make sure water interruption does not disrupt residents. If you are not home, Utiliuse will proceed with the installation.

4. Will my water service be interrupted during the installation?

Yes, the installation will require a short service interruption. Utilities employees will notify any residents who are home prior to interrupting water service. If you are not home, staff will proceed with the installation.

5. How will I know when it is time for my home AMR installation?

You will be notified via mail when your home is on the schedule for installation.

6. Who can I contact if I have additional questions?

Please direct all questions about this project to Gerardo Barrera or Patrick Walters. Staff Directory