What is Citizen Relationship Management (CRM) software?
Citizen Relationship Management (CRM) software helps local government agencies be as responsive to citizens as possible. Citizens can still request a government service by using the phone, by fax, or in person with the added benefit of submitting their request into the CRM system via an employee or on the city website for easy tracking and guaranteed follow-up.

Compared with the way many agencies still handle citizen contacts (simple email, handwritten forms, or verbal messages), CRM is a huge leap forward in efficiency and requires no new City hardware or software. Click West U is the name for the CRM software developed by the City’s vendor, Government Outreach, Inc.

Show All Answers

1. What is Citizen Relationship Management (CRM) software?
2. How will Click West U help the City?
3. How will Click West U help citizens?
4. What about citizens who don’t have computer access?
5. Will the city keep records of citizens who make contacts? What about privacy or confidentiality issues?
6. Do citizens have to submit their requests in English?
7. Where can I get the Click West U app?
8. How do I use the Click West U app?
9. How does Click West U work?