News Flash

Coronavirus / COVID-19 Updates

Posted on: April 5, 2020

West U Update - Utility Payments No Longer Accepted in Person

COVID-19

April 5, 2020 - COVID-19 UPDATE – UTILITY PAYMENTS NO LONGER ACCEPTED IN PERSON

While we enjoy the one on one interaction with our customers wanting to pay their utility bills in person, we feel that it is necessary to stop accepting utility payments in person for the duration of the COVID-19 pandemic. 

Effective Monday April 6, 2020, utility payments will only be accepted electronically, via the mail or placed in our utility payment drop box located on Amherst Street behind City Hall and the Fire Station.

For information to pay your bill online, visit our online payment portal at Pay Utility Bill Online.

If you have any questions you can reach us by phone at 713.662.5824 or email at billinghelp@westutx.gov

We apologize for any inconvenience and look forward to the time when we can see those familiar faces. 

For the latest information on the impact to West U services, please visit www.westutx.gov/covid19 

To receive email updates form West U on COVID-19, please visit www.westutx.gov/list.aspx and under News Flash select Coronavirus / COVID-19 Updates to subscribe.  If you know someone who is not receiving these updates, please encourage them to sign up.

For the latest information on COVID-19 from the county, state and federal level, please visit:

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