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The original item was published from 4/6/2020 2:24:00 PM to 8/2/2020 12:00:04 AM.

News Flash

Coronavirus / COVID-19 Updates

Posted on: March 27, 2020

[ARCHIVED] West U Update - Thank You and Update on City Services



Considering the daily changes in information on COVID-19 you hear on the news, the City Council and staff want to thank you for doing your part to fight this virus by staying home, avoiding groups, maintaining social distancing and practicing good hygiene to help prevent the spread of the virus.  Your effort next week in following the Stay Home - Work Safe order and CDC and public health guidelines will go a long way towards flattening the curve.

The City’s dedicated staff are doing their part to maintain normal service levels to those departments unaffected by the closures and cancellations.  Although, we have implemented recommended safety protocols to ensure the well-being of our residents and employees, we are committed to still providing that great small town customer service but at a slight distance. 

Thank you again for doing your part and the City Council and staff remain committed to doing our part and together we will get through this!

Services Still Operating at Normal Service Levels:

  • Police
  • Fire and Emergency Medical Services (EMS)
  • Public Works (code enforcement, animal control, trash collection, water, drainage, sewer and streets)

For an up to date list of facility/park closures and impacted services, please visit our COVID-19 update page.

Reminder to Conduct City Business by Email or Phone

We encourage you to conduct your business with the City by phone or email.  Phone numbers listed below, but direct emails addresses and phone numbers are available on our website at

Administration & IT  713-662-5813
Finance & Utility Billing713-662-5824  
Human Resources  713-662-5856  
Public Works713-662-5839
Fire Department (non-emergency)  713-662-5835
Police Department (non-emergency)  713-668-0330      

If you absolutely must conduct your City-related business in person, please visit the PD lobby for service with finance, utilities, personnel, fire, administration, public works and police. 

For the latest information on West U & COVID-19, please visit 

To receive email updates form West U on COVID-19, please visit and under News Flash select Coronavirus / COVID-19 Updates to subscribe.  If you know someone who isn’t receiving the updates, please encourage them to sign up.

Questions or information on West U services, please email City Secretary Thelma Gilliam at 713-662-5813 or

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