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The original item was published from 4/6/2020 2:27:00 PM to 8/1/2020 7:00:06 AM.

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Coronavirus / COVID-19 Updates

Posted on: March 10, 2020

[ARCHIVED] Harris County Launches Coronavirus Call Center

Harris County Public Health (HCPH), in partnership with Harris Health announced an Ask My Nurse hotline from 9am to 7pm, 7 days a week as a resource for residents in unincorporated Harris County who do not have a healthcare provider and who need access to coronavirus-related care.  The hotline number is 713.634.1110 and nurses are available to provide care in both English and Spanish.

The hotline will provide help with access for symptoms assessments and referral to appropriate levels of care in a clinical setting. Harris County will also staff a call line with public health staff who will be available to answer questions from the general public about coronavirus disease (COVID-19).

In addition to providing this triage service for those without access to care, Harris County will also be expanding its capacity to answer questions for the general public regarding COVID-19. For the latest call center phone numbers for Harris County, Fort Bend County, the City of Houston, and the State of Texas, residents should visit ReadyHarris.org or www.hcphtx.org.

Please note: Harris County residents with access to health care are asked to use their provider for further evaluation and clinical advice to ensure this limited resource is reserved for those without access.

HCPH advises the public to call their local health department for questions as information and guidance may vary. In addition to Ask My Nurse, more regional resources for both clinical-related questions and general questions about the virus are available below:

  • For Harris County Residents:
    Harris County Public Health (HCPH) | www.hcphtx.org\COVID-19 | www.ReadyHarris.org | 832-927-7575* (*This number is staffed 9 a.m. to 7p.m. everyday)
  • For City of Houston Residents:
    Houston Health Department | www.HoustonHealth.org | www.HoustonEmergency.org | 832-393-4220* (*This number is staffed 9 a.m. to 7p.m. M-F, 9am-3pm on Sat.) 
  • For Fort Bend County Residents:
    Fort Bend County Health & Human Services | www.fbchealth.org/ncov | 281-633-7795* (*This number is Monday-Friday from 8:00am to 5:00pm)
  • Harris Health System:
    www.harrishealth.org | Ask-My-Nurse | 713-634-1110* (*This number is 9am-7pm, everyday clinical-related questions only)


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