We don't want to turn anyone's service off; please help ensure that does not happen by paying your bill on or before the due date.
By the time you receive a statement on your account, you are paying for services used approximately 6 weeks before. After the due date has passed, a reminder notice is sent to delinquent accounts, reminding them that they missed the deadline. If that is not paid, a 2nd notice warning of disconnection is sent. If this is disregarded, the services will be terminated and the account will be assessed a $50 delinquent fee.
To prevent termination of services, a resident must bring the account current or set up a payment plan.
If a credit card is used to bring an account current prior to termination, the Finance Office must be contacted as soon as the payment is made to allow staff time to verify payment and stop the termination process; payments made at the window will be automatically credited at the time of payment, stopping the termination process. It is the resident's responsibility to inform the Utility Department that payment has been made if not at the customer service window.
Service is normally restored during business hours. It can be restored after hours, weekends or holidays at an additional cost so it is very important that you respond promptly to the reminder letters. If your service is disconnected, we will still take payments in the form of cash, check, money order or credit card. However, the payment should be done in the office in person to ensure a quick re-connection. We will not reconnect until we receive the payment in full.
Payment Methods & Delays
Payment made at the Utility Customer Service Window are applied when received.
Payment made by mail may take up to 3 days to arrive. If a weekend or holiday is involved, the time may be longer.
Payment placed in the utility drop box after 7:30 a.m. will be processed the following morning.
When paying by credit card, contact the Utility Billing Office so that it can be verified and applied to a delinquent account.
If busy or hectic schedules lead to forgetting to pay a bill, consider a free automatic checking account draft, done in-house on the monthly due date, or recurring credit card payments, done online through the Citizen Access Portal. Call 713.662.5824 or 713.662.5826 for more information.