Utility Bill Payment Options

Payment Forms

The city accepts the following in payment of utility services:

  • ACH Transfer
  • Cash
  • Checks
  • Credit Cards
  • Money Orders

How to Make Payments

The City of West U offers several payment options:

  • Check Payments - May be submitted in person at City Hall, mailed, or put in the drop box located behind City Hall on Amherst. Please note the drop box is checked at the beginning (7:30 a.m.) of each business day.
  • Recurring ACH Payments – Auto draft directly from a checking account. To sign up for this option, create an account through our Point & Pay Portal.  On the monthly due date, the account will be drafted for the full amount owed that month. On the bottom portion of the statement, it will say "DO NOT PAY," as a reminder the account is on recurring payments.
  • Credit Card Payments – Auto draft directly from a VISA, MasterCard, or Discover credit card, currently with no fees to the residents. To sign up for this option, create an account through our Point & Pay Portal. On the bottom portion of the statement, it will say "DO NOT PAY," as a reminder the accounts on recurring payments.

For additional information and instructions please click on Pay Online, you can also call 713.662.5824 or email Billing Help.

Payment Changes

We understand that changes can occur to your credit card or checking accounts, but it is the account holder's responsibility to update that information online.