Utilities & Billing

The responsibilities of the Utility Billing Office include establishing new accounts, terminating services, customer inquiries and processing bills monthly.  

Active account holders monthly bill may include services for water, sewer, and solid waste.  Other services may also be included are, direct link alarm monitoring or alarm registration, false alarm fees, and special collection fees.  

Paperless Statements

Go paperless! If you already have an account through Citizen Access, sign up for our Paperless Statements option, or send an email to BillingHelp@westutx.gov to request paperless statements and the Utility Department can make that change for you  Don't have a Citizen Access account? You can get one here

Establishing/Terminating Service

The city of West University Place does not transfer utility services. Each renter/owner is responsible for connecting and terminating their own utility service.

Citizen Access

Pay utility bills through our online billing service either on a one-time or recurring basis.  Residents may also utilize this site to view six months of statements at any time without ever making an online payment. There is no charge for this service. 

Customer Connect

Water usage (consumption) information for your account is available online via Customer Connect.

Fees & Rates

Review a list of fees associated with setting up utilities, as well as the current rates for utility services.

Payments & Bills

The city accepts cash, checks, credit cards, money orders or automatic drafts in payment of utility services.
Online payments can be made by credit card 

Senior & Disabled Residents Solid Waste Service

The city reduces the cost of solid waste pick-up for customers who are over 65 or disabled.

Disconnection of Service for Failure to Pay

See what happens in the event of a disconnection for failure to pay and how to prevent one from happening.

More Information

For more information please click on our Frequently Asked Questions or call 713.662.5824.