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1. How do I add an FAQ?

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1. What is happening on my property?
2. Does the installation take place inside or outside my home?
3. Do I need to be home for the installation?
4. Will my water service be interrupted during the installation?
5. How will I know when it is time for my home AMR installation?
6. Who can I contact if I have additional questions?

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1. What is Citizen Relationship Management (CRM) software?
2. How will Click West U help the City?
3. How will Click West U help citizens?
4. What about citizens who don’t have computer access?
5. Will the city keep records of citizens who make contacts? What about privacy or confidentiality issues?
6. Do citizens have to submit their requests in English?
7. Where can I get the Click West U app?
8. How do I use the Click West U app?
9. How does Click West U work?

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1. Do I need a permit to install/replace a fence?

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1. How do I purchase a West U auto decal?
2. How can I get my utility bill by email?
3. Can I pay my utility bill over the phone?
4. How can I pay my utility bill?
5. What are the court hours?

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1. What is the ISO or PPC rating of West University Place?
2. Can the fire department help me with my smoke detectors?
3. How do I schedule a fire station tour?
4. How do I schedule a child car seat inspection/installation?
5. How do I get a copy of a fire report?

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1. How can I apply for a tree from the Tree Trust?
2. Do I need a permit to cut down a tree on my private property?
3. How do I get a permit to remove a tree?
4. If I cut down a tree will the city make me plant trees?
5. Do I need a permit to prune trees on my property?
6. Can I prune neighbor’s trees hanging over my property?
7. Will the city remove or prune trees in the right of way in front of my house?
8. How do I get a free tree from the Tree Trust?
9. My house is on 2 lots; can I get 2 free trees?
10. Can the forester come out and look at my trees and tell me what I need to do to keep them healthy or what is wrong with them?

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1. How do I report a streetlight outage?
2. How can I monitor power outages in the area?
3. How do I schedule a child car seat inspection / installation?
4. How do I sign-up for DirectLink, the city's alarm monitoring service?
5. How do I rent Colonial Park facilities?
6. How do I reserve a tennis court?
7. How do I report an apparent health code violation of a restaurant in West U?
8. How do I reserve the Community Building or Scout House?

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1. How do I add an FAQ?

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1. What information will be recorded by the city?
2. How will the Parking Etiquette Program affect parking enforcement?
3. What parking violations are included in the Parking Etiquette Program?
4. Why do we have a new Parking Etiquette Program?
5. What if I have more questions?

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1. How do I rent Colonial Park facilities?
2. How do I reserve a tennis court?
3. How do I reserve the Community Building or Scout House?

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1. Where can I dispose of styrofoam?
2. Where can I dispose of plastic grocery bags?
3. Can I dispose my medicines and needles in the trash?

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1. What utilities does West University Place provide?
2. How do I set up my utility service?
3. How do I terminate my utility service when I move?
4. How do I set up an automatic bank draft for utility payment?
5. What is the link to pay online by credit card?
6. How do I pay/view my utility bill on-line?
7. Does West U really read the water meters each month or is it estimated?
8. Will I get my adjustment on the bill I have in hand now? Do I have to pay this bill or can I wait for the adjustment?
9. Why is my bill so high? Could the City have a leak under the street that is impacting me?
10. Can I see what my bill is online?
11. Can you explain the time factor in the utility billing process?
12. Do you waive the late fees if I didn't receive my bill?
13. Can you waive late fees for customers with good payment history?
14. I got a late fee on my account but my check shows I paid it before the due date.
15. What are some of the things that could cause me a problem with my utility account or cause me to have late fees?
16. Why do you cut off residential water? What about families with older adults or children?
17. What happens if I need to enter into a payment plan?
18. I pay using my bank's bill-paying program. Is that an electronic transfer that is credited on the same day as my bank takes the money from my account?
19. What kind of information do we need to provide to maintain current customer records?
20. What do I do before, during and after a delinquent termination of service?
21. What discounts do I get on my water bill when I turn 65?
22. If I have had an account in West U for years, you have my information ---right?
23. What is the ordinance about utility payments?
24. So you have missed your utility payment? What should you expect to happen?