Establishing Service

Setting Up Utility Service
  • Each renter/owner is responsible for connecting and terminating their own utility service.
  • Each renter/owner is responsible for usage from the time of connection until the time of termination.
  • West University Place does not transfer utility services.
Certificate of Occupancy
Active water service in a newly built home owner's name will not be activated until a Certificate of Occupancy (CO) is issued by the Public Works Department. Until that time, owners are not to move into the premises. It is a Class C Misdemeanor to occupy a building without a certificate of occupancy. Each day of occupancy is a separate offense.

New Service
Residents/ renters: In order to establish water, sewer and solid waste service, the applicant needs to come in to the Municipal Building at 3800 University Boulevard or call 713-662-5824. 
Commercial/Builders: In order to establish water service, the applicant needs to come in to the Municipal Building at 3800 University Boulevard; builders must submit a $500 deposit/property at the time of new service application.

Proper identification (driver's license or passport) and the first page of the rental agreement or sales contract must be provided to set up service. Builders must also submit their tax ID number. You may submit these items by:

More Information
More information can be found in our Frequently Asked Questions or by calling 713-662-5824.

Connection Times & Deadlines
 West University Place does not connect or terminate accounts on:
  • Holidays
  • The same business day as the application is made
  • Weekends
To connect or terminate service, all documentation must be received in the Finance Office no later than 4 p.m. the business day before the requested action.

Service Timeline Example
  • John Q. Public visits our office on Tuesday, June 18, and wants new service that day. The earliest possible service date is Wednesday, June 19 if all documentation is received by 4 p.m. June 18.
  • However, Mr. Public does not send his documentation until 8 p.m. June 18 (after business hours); his earliest possible service date then becomes Thursday, June 20, the next business day after he has provided the required documentation.