Alarm Systems

DirectLink

DirectLink is an alarm-monitoring program offered by the West University Place Police, Fire, and Emergency Medical Services (EMS) departments only available to West U residents. Monitoring of your alarm system is extremely important for you and your family's peace of mind and requires the highest level of trust and professionalism.

With no contract, your residential or commercial alarm can be monitored by the West University Place Emergency Communications Center. Depending on the signal that is received from the alarm site, Emergency Personnel are immediately dispatched, saving valuable time for arrival to your property. 

Most alarm monitoring companies call, usually from some remote monitoring station and in some cases out of state, to verify your emergency.

If you Choose DirectLink, whether it’s a wireless AES radio, traditional phone line or VoIP phone (internet phone, i.e. Uverse/Xfinity), the signal is sent directly to our Emergency Communication Center. 

Registration Process


All alarm systems within the City of West University Place, monitored or not, are required to be registered. 

At the time of application, a fee of $30 will be added to your utility statement to register your alarm system. The Alarm Permit Application is automatically renewed at $15 on an annual basis and will also be billed on your water utility statement. Also as an added convenience for Direct Link subscribers only, your monthly monitoring fee of $35 will appear directly on your water utility statement.

Step 1: Register your alarm permit (Alarm Permit Registration Form)
~Signing up for Direct Link (Go to Step 2)
~3rd party monitoring ADT, UVerse, Xfinity or any others (Go to Step 4)

Step 2: Contact Technician (Technician Contact List)
Step 3: Complete Direct Link Service Set-Up Form (Direct Link Service Set-Up Form)
Step 4: Submit Complete Forms
            (Mail or deliver form to address below or Email forms to DirectLink@westutx.gov)

Existing residents updating file (Alarm Permit Amendment Form)
Cancel service (Cancellation Form)
 
 Attn: Alarm Permits 
 City of West University Place Police Department
 3800 University Boulevard
 West University Place, TX 77005

False Alarms

These fees are for a 12-month period starting on January 1.
Number of Non-Valid Alarms
Fee
1st, 2nd, and 3rd Alarms
No Fee
4th and 5th Alarms
$50
6th and 7th Alarms
$75
8th Alarm or More
$100 or Greater
Fire or Medical False Alarm Fees $175

False Alarm FAQ

For More Information


For detailed DirectLink information contact the DirectLink Coordinator by email or by phone at 713-662-5860.